Thursday, May 1, 2014


I read this somewhere and felt its worth sharing. So, this is NOT one of my own creations.

Look at this example for a customer service manager position. Annotations are written alongside each section in italics.

Date: May 1, 2014
Re: Customer Service Manager Position
Dear Personnel Manager,
If you know the name of the manager, include it; otherwise, write his or her title.
I read with interest your job listing on the XYZ website for a customer service manager. My experience in customer service has taught me how to meet and surpass each customer's expectations. I have helped all types of customers in all types of settings, including after-sales. I realize that maintaining loyal repeat customers, as well as representing your business to your clients is of the highest importance.
• Include where you saw a job posting as a courtesy to the company offering a job.
• State immediately which position you are applying for.
• Include a brief statement of your qualifications. Include your resume, which will have your full qualifications.
I am an effective trainer who achieves success with his teams by building confidence, maintaining team efficiency, and training service associates to improve their communication skills. I have worked as a customer service manager for over five years.
Clearly and honestly state details about your qualifications, making it clear how it fits with the job description.
I would be pleased to interview with your company. I look forward to hearing from you at your earliest convenience.
Affirm your availability for an interview.

Typed Name
Include a polite and formal closing and your full name.